Privacy Policy

Last Modified on: 18th February 2024

1. Introduction

Welcome to Wato ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp CRM solution website and services.

2.Information We Collect
2.1.Information You Provide to Us

  • Name and contact information

  • Business details

  • WhatsApp business account information

  • Login credentials

  • Customer data you input into our system

  • Communication preferences

  • Payment information

    • 2.2. Information We Automatically Collect

    • Device information (IP address, browser type, operating system)

    • Usage data and analytics

    • Cookies and similar tracking technologies

    • Log files

    • WhatsApp API interaction data

    3. How We Use Your Information

    We use the collected information for:

    • Providing and maintaining our CRM services

    • Processing your transactions

    • Managing your customer relationships

    • Sending administrative information

    • Processing your transactions

    • Improving our services

    • Analyzing usage patterns

    • Preventing fraud and ensuring security

    • Complying with legal obligations

    4.Data Storage and Security
    4.1. Data Storage

    We store your data on secure servers located in [relevant jurisdiction]. We retain your information for as long as your account is active or as needed to provide services.

    4.2. Security Measures

    • Encryption of data in transit and at rest

    • Regular security assessments

    • Access controls and authentication

    • Firewalls and intrusion detection

    • Regular backups

    • Employee training on data security

    5. Data Sharing and Disclosure

    We may share your information with:

    • Service providers and partners

    • Payment processors

    • WhatsApp/Meta platforms (as required for integration)

    • Legal authorities (when required by law)

    • Business partners (with your consent)

    6. Your Rights and Choices

    You have the right to:

    • Access your personal information

    • Correct inaccurate data

    • Request deletion of your data

    • Opt-out of marketing communications

    • Export your data

    • Withdraw consent

    • Lodge complaints with supervisory authorities

    7. Cookies and Tracking

    We use cookies and similar technologies to:

    • Maintain your session

    • Remember your preferences

    • Analyze website traffic

    • Improve user experience

    You can manage cookie preferences through your browser settings.

    8. Children's Privacy

    Our services are not intended for users under 16 years of age. We do not knowingly collect information from children.

    9. International Data Transfers

    If we transfer your data internationally, we ensure appropriate safeguards are in place and comply with applicable data protection laws.

    10. Changes to Privacy Policy

    We may update this Privacy Policy periodically. We will notify you of any material changes through our website or email.

    11. WhatsApp Data Handling
    11.1. WhatsApp Integration

    • We process WhatsApp messages and media in accordance with WhatsApp Business API terms

    • End-to-end encryption standards are maintained

    • Message logs are stored securely

    • Customer opt-out preferences are honored

    11.2. WhatsApp Contact Information

    • Contact lists are stored securely

    • Opt-out requests are processed promptly

    • WhatsApp numbers are handled according to Meta's policies

    12. Contact Us

    If you have questions about this Privacy Policy, please contact us at:

    13. Legal Compliance

    We comply with applicable data protection laws, including:

    • General Data Protection Regulation (GDPR)

    • Local data protection regulations

    • WhatsApp Business Solution Terms

    • Electronic communication regulations