1. Introduction

Wato is a comprehensive WhatsApp business management solution (the "Terms") aliquet tristique purus justo designed to empower businesses with efficient customer communication tools while maintaining simplicity and ease of use. The platform integrates seamlessly with WhatsApp Web to provide essential features including automated responses, message scheduling, customer labeling, and performance analytics, enabling businesses of all sizes to streamline their customer interactions and boost operational efficiency.

2.Information We Collect

2.1. Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, password, and other registration information.

• Business Information: Information about your business, including company name, address, and contact details.

• Payment Information: When you subscribe to our paid services, we collect payment details through our secure payment processors.

• Communication Data: Messages, files, and other content you send or receive through our platform.

• WhatsApp Integration Data: Information necessary to connect and operate with your WhatsApp Business account.

2.2. Information We Automatically Collect

• Usage Data: Information about how you use our service, including features accessed, time spent, and actions taken.

• Device Information: Information about the device you use to access our service, including device type, operating system, and browser type.

• Log Data:Server logs, IP addresses, access times, and crash data.

• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our service.

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our CRM services

• Processing your transactions

• Managing your customer relationships

• Sending administrative information

• Processing your transactions

• Improving our services

• Analyzing usage patterns

• Preventing fraud and ensuring security

• Complying with legal obligations

4.Data Storage and Security

We may share your information with:

4.1.Service Providers

• Payment processors

• Cloud storage providers

• Analytics services

• Customer support tools

4.2.Legal Requirements

We may disclose your information if required by law or in response to valid requests from public authorities.

4.3.Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. WhatsApp Data Usage

Our service integrates with WhatsApp's Business API. By using our service, you agree to:

• Comply with WhatsApp's Terms of Service

• Only use WhatsApp data in accordance with their policies

• Understand that WhatsApp may have access to certain data through the API

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

8. Data Retention

We retain your information as long as:

• Your account is active

• We need it to provide our services

• Required by law

• Necessary for legitimate business purposes

9. Your Rights

Depending on your location, you may have rights to:

• Access your personal information

• Correct inaccurate data

• Request deletion of your data

• Object to certain data processing

• Export your data

• Withdraw consent

10.Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: [Your Contact Email]

• Address: [Your Company Address]

13.Compliance with Laws

We are committed to complying with all applicable data protection laws, including GDPR where applicable.